This course addresses career skills for retail and customer service professionals. It discusses important sales concepts and other job-related skills.

Semester 1 provides an overview of career skills, such as steps of selling and effective listening. It also discusses the traits of sales personnel and customer characteristics and behaviors.

Semester 2 focuses other job-related skills like keeping inventory, situational awareness, and security of information.

1 Credit

Retail Customer ServiceĀ 3

Semester 1

  • Pretest
  • The Language of Retail
  • Working in Retail Sales
  • Beneficial Attributes and Traits for Retail Sales Personnel
  • Communication with Retail Customers
  • Customer Behaviors and Buying Decisions
  • Customers and Goods
  • Selling and Psychology
  • Seven Steps of Retail Selling
  • Closing Sales
  • Listening Effectively
  • Recording Work Hours and Getting Paid
  • Working and Paying Taxes 1
  • Working and Paying Taxes 2
  • Personal Insurance 1
  • Personal Insurance 2
  • Labor Unions
  • End of Semester Exam

Semester 2

  • Pretest
  • Inventory
  • Preventing Shoplifting
  • Personal Identifiable Information (PII)
  • Credit Cards
  • Cash Reconciliation
  • Costs of Doing Business
  • Enjoying Your Work Environment
  • Staying Healthy at Work
  • Situational Awareness
  • Maintaining a Safe Workplace
  • Violence and De-escalation
  • Postsecondary Education
  • Leaving a Job
  • Choosing the Right Resume for the Job
  • Using Technology and Your Resume
  • Writing a Winning Resume
  • End of Semester Exam
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